Hank
Researcher, Designer, and strategist
Hank
Researcher, Designer, and strategist
Head of Research in the newly formed Digital Service at HRSA, improving organ matching for organ failure patients
- Health Tech: At Datavant, I shifted legacy medical record retrieval to an API-driven medical data supply/demand exchange, in part by designing an experience for a range of technical users (providers offices, life sciences company analysts, insurers, workers comp lawyer paralegals)
- Business Modernization: Tackled business improvement and change management challenges at US Digital Service (Immigration Application Processing), and CMS Innovation Center (Provider Experience within experimental policy models).
- Startup, Consulting: Cut my teeth in “Silicon Beach” rapidly shipping MVPs (dating app, games, social media) -- as well as UX consulting with enterprise realty companies, finance firms, online education platforms, and app marketplaces
I'm drawn to service and system design problems of importance at scale... Say hi If your mission intersects!