Hank Knaack

User Experience Researcher, Service designer, and Design Ops in Tucson & DC

Hank Knaack

User Experience Researcher, Service designer, and Design Ops in Tucson & DC

Recently finished a stint as Head of Design, Identified Data at Datavant where I focused on making requesting medical records more convenient, responsive to urgency, and accessible enough to understand and take action. Before that I was tackling customer experience and modernization challenges at US Digital Service, and CMS Innovation Center.

I'm drawn to service and system design problems of importance at scale... If your mission intersects, or if you want to say hi - find some time for us to chat.

  • Work
    • Consulting
  • Education
    • University of Arizona