Hank Knaack
User Experience Researcher, Service designer, and Design Ops in Washington, DC
Hank Knaack
User Experience Researcher, Service designer, and Design Ops in Washington, DC
Currently I’m a Service Design Lead at Datavant currently focusing on making requesting medical records more convenient, responsive to urgency, and accessible enough to understand and take action. Formerly US Digital Service, and CMS Innovation Center.
I'm drawn to service and system design challenges of importance and scale... Drop me a line if your mission intersects, or if you want to say hi.